Backup is one of the most fundamental services a managed service provider can offer. So why are so many MSPs getting it wrong?
It might not be the most exciting service in the world but getting it wrong is a sure-fire way to lose a customer. Conversely, when backup is needed, and you have them covered they’ll be signing your praises from the rooftops!
Featuring a foreword by SMB Nation CEO Harry Brelsford, The Backup Bible for MSPs contains 250+ pages of actionable content divided into 4 core parts, including 12 customizable templates enabling you to create a top-class backup offering.
Parts 1 to 3 cover the essentials of backup and disaster recovery whilst part 4, Providing Backup Services to MSP Customers, delves deep into the world of backup services covering topics such as:
- Why Should You Offer Backup Services?
- Considerations for Building a BaaS Practice
- Defining Service Level Agreements
- Regulatory Considerations
- Defining BaaS Specifics Within Your MSA
- Preparing for BaaS Operations
- BaaS MSP Technical Operations
The Backup Bible for MSPs is the ultimate guide to backup services for managed service providers whether you're just considering a brand-new backup offering or looking to check if your current service is up to scratch.