IT teams spend a significant amount of time resolving tickets. Faster resolution of these IT tickets will lead to huge time savings. But how can you achieve this? One of the most efficient ways is to have the correct information required for resolving tickets in the same window right at your fingertips.
In this blog, we’ll explore how you can make your technicians’ lives easier and see an improvement in ticket resolution efficiency with the help of auto-suggested documentation.
The information you need, exactly where and when you need it
Documenting all your clients’ IT infrastructures and network environments is no easy task. It is important to take advantage of your carefully documented knowledge, assets and passwords by making it visible exactly where it is most useful and needed – directly in an open ticket.