E-Book | June 11, 2019

SLAs: The Foundation for Stronger Customer Relationships

Source: ConnectWise
The Trusted Advisor

Your service level agreement (SLA) sets the tone for your relationship with a new client by outlining your responsibilities, your client’s responsibilities, and the terms and timelines you will both work under. When you’re clear on expectations, you’ll be able to measure and manage the user experience in a meaningful way and position yourself as a trusted advisor. The better your agreement, the more you and your clients benefit.

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