Case Study

SD-WAN Gives ITC The Visibility It Needs To Build Proactive Solutions For A Reactive Marketplace

Source: Bigleaf Networks
WAN Network Office Person

When a company’s VoIP call quality decreases or its video conferencing system experiences a lag, the most common remedy is to recommend installing a bigger and more expensive Internet connection. But bumping up bandwidth is rarely the fix. The problems persist, and the complaints continue.

Recently, MSPs like ITC have used SD-WAN to not only solve these kinds of connectivity problems but, in the process, they’ve ended up doing something even more important: solving network issues before their customers realize there’s a problem. This missing link gives MSPs the superpower they need to improve customer value and reduce the cost of internet-related support calls.

SD-WAN changed how ITC interacts and services its customers

Founded in 1989, ITC provides a broad range of technology solutions including: Managed IT, Situational Awareness, Structured Cabling, Unified Communications, Video Surveillance, Wireless Networking, Voice over IP (VoIP) and other Cloud applications and premises-based always-on technology.

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