Reducing Backup Failure Rates By 72%

An IT Managed Service Provider (MSP) supported their customers’ backup processes using native reporting from a variety of different backup products. Neither the MSP nor their customers were getting the level of reporting detail needed to effectively monitor the accounts. Without standardized, visual reports detailing backup success and failure rates, the IT Service Provider did not have continuous high levels of confidence that their customers’ backup processes complied with internal policies and industry regulations.

Aware that their customers’ backups were only growing in size, the MSP knew they needed a more efficient process for monitoring backup failures. The solution needed to be cost effective and scale across users, departments and geographies to meet customer demands.

SOLUTION

Bocada, with over 70 pre-built reports, gives backup administrators immediate visibility into their backup environments as soon as it is installed. Included is the Backup Job Activity Report, a report which shows if backups have been completely successful, partially successful, or if they failed. With backup success details available at the client, server, or target level, backup administrators can quickly pinpoint which backups failed, giving them the alert they need to troubleshoot errors. There is no need to go server-by-server across multiple backup products to query data, nor is there a need for command-line scripts or report creation, assembly, and distribution. Bocada provides all of this in a simple integrated console.