Efficiency is the key to productivity and profitability, and collections is no exception. The strength of an MSP’s cash flow depends on its ability to collect. Yet, many MSPs give very little attention to the collections process. Consequently, many IT services firms get stuck in a collections trap that prevents them from affording additional tools, resources or staff to scale.
The following five red flags indicate your MSP’s collection process is ineffective, and very likely hurting your business.