Product Comparison: RMM Software 2016 - LOGICnow

  1. NOC
    1. Do you offer NOC services?
      NO
    2. Yours or a 3rd party?
      We recommend other NOC service providers
    3. What is the additional cost?
    4. NOC location(s):
       
  2. SaaS or On-Premise? Any differences to cost?
    SaaS only
     
  3. Agent/Agentless/Both?
    Both
     
  4. Which mobile platforms do you support for monitoring?
    Apple iOS, Google Android, and Microsoft Windows Phone 8.1/10 devices and tablets
     
  5. What is the pricing structure for the RMM product? (what kind of cost/commitment is required before an MSP can start selling this product?) 
    LOGICnow’s pricing structure is per device pricing.  We charge you for the number of devices and additional features you are using per month along with a low monthly platform fee of $50 per.  We do not force you to purchase any licenses that you are not going to use.
     
  6. What additional features/functions does the RMM software include? (e.g. antivirus, antispam)
    The LOGICnow RMM product includes Antivirus, unattended Remote Access (Take Control™), Patch Management (Microsoft & 3rd party), Web Protection, Managed Online Backup, App/Services Control, Mobile Device Management, MAX Risk Intelligence, MAX Backup, MAX Mail, MAX Service Desk.
     
  7. What do you feel are the competitive advantages of your RMM vs other vendors?
    1. LOGICcards - The world’s first RMM notification system to be driven by machine learning designed to give MSPs and IT service providers a powerful competitive advantage. LOGICcards’ unique combination of data-driven insight, and prescriptive analytics – based on collective intelligence and machine learning – is transforming the way Managed Services are delivered.
    2. MAX Risk Intelligence - Provides enterprises with access to automated vulnerability scanning to help prioritize threat mitigation strategies based directly on business costs. In particular, data-at-rest on systems can include highly-sensitive personally identifiable information (PII), such as social security and driver’s license numbers, date-of-birth records and credit card information. It is impractical to search for and catalog such information manually with the result that the risk cannot be identified or quantified, and while that data is exposed it is at risk of being breached. MAX Risk Intelligence enables IT Pros to quickly and easily conduct regular automated risk assessments within their IT environment to calculate the real-time risk of a data breach and assign a dollar value to it. The solution also helps to satisfy a host of regulatory compliance requirements including HIPAA, PCI DSS and FINRA.
    3. Single pane of glass - LOGICnow delivers the only 100% SaaS, fully cloud-based IT service management (ITSM) platform, backed by collective intelligence and the highest levels of layered security. LOGICnow’s MAX products including Risk Intelligence, Remote Management, Back-up & Disaster Recovery, Mail and Service Desk – delivered through a “single pane of glass” - provide actionable insights, helping IT professionals rewrite the rules of IT.
    4. Pricing Model – With no minimum commitment on devices nor any long term commitment, our platform delivers the true promise of cloud based technologies with both scalability both in technology and in business model.   
    5. Low monthly minimum – The platform is delivered with the industry’s lowest minimum, providing a complete MSP platform with data intelligence for a simple monthly fee.
    6. No contracts – Our partners enjoy the freedom to change their engagement with us at any time, as the platform is delivered with no long term contracts and no fixed commitments from the partners.  Grow and change your business as you see fit. 
       
  8. Please highlight the new features of note since last year’s article (May 2015)
    • LogicCards – see above
    • Active Discovery – Network intelligence to for awareness of all devices on the network, and automated agent deployment to devices that require it.
    • MAX Risk Intelligence  - see above
    • New AV engine (Bitdefender) – Industry leading antivirus engine with a fully integrated, RMM managed installation of Bitdefender. 
    • Updated Managed Online Backup – Includes capability for MAX Virtual Drive, Bare Metal Restore, and recover to virtual devices.
    • Remote Access – Take Control™ now available for OSX clients.
    • Management updates – Increased security settings for users; deployment mechanisms for standardization.
    • Support options – Live Chat & 24x7 support available at no additional charge for partners.
    • New User Experience for reports – Descriptive analytic reports of all features updated, including an Executive Summary Report.

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