Product Comparison: RMM Software 2016 - Continuum Managed IT Services

  1. NOC
    1. Do you offer NOC services?
      Yes
    2. Yours or a 3rd party?
      Ours
    3. What is the additional cost?
      None, NOC services are included with the cost of the agent.
    4. NOC location(s):
      Mumbai, India
       
  2. SaaS or On-Premise? Any differences to cost?
    SaaS
     
  3. Agent/Agentless/Both?
    Agent
     
  4. Which mobile platforms do you support for monitoring?
    iOS and Android
     
  5. What is the pricing structure for the RMM product? (what kind of cost/commitment is required before an MSP can start selling this product?) 
    Pricing is done on a per-agent basis and billed month-to-month. Partners can choose from 3 different server care levels (Essential, Preferred and Elite), which offer varying degrees of NOC support, all included with the cost of the agent. With Essential Server Care, the NOC will monitor all of your servers and call you when critical issues arise. With Preferred Server Care, NOC technicians will troubleshoot and proactively address issues on your servers, while independently resolving alerts and tickets for you. With Elite Server Care, Partners get all the benefits of Preferred, but can also assign issue-based tickets to the NOC for full problem resolution.

    To get started, partners will spend three months with our dedicated onboarding team to help make sure they are effectively trained and ramped with the Continuum platform. They will then be transitioned to a regional account management team for ongoing support. Partners will need to meet a $250 per month minimum, but beyond that there are no limitations or long term contacts to work with Continuum, everything is billed on a month-to-month basis.
     
  6. What additional features/functions does the RMM software include? (e.g. antivirus, antispam)
    NOC services (alerting, ticket resolution and remediation), patch testing and patch white-listing/black-listing, Continuum IntelliMon® intelligent monitoring, Full integration with Continuum’s Help Desk, Antivirus (Webroot), Antimalware (MalwareBytes), Remote Control Access (LogMeIn Pro), Remote Power Control and KVM (Intel vPro)
     
  7. What do you feel are the competitive advantages of your RMM vs other vendors?
    Continuum RMM comes fully integrated with our 650+ person Network Operations Center, meaning partners have the software and services they need to provide 24x7x365 monitoring without needing to staff around the clock. Our platform comes pre-configured to start diagnosing issues immediately and the NOC resolves up to 90% of alerts generated, helping partners significantly reduce day-to-day maintenance of the platform and cut back on ticket and alert volume, so partners can focus on growth and strategic initiatives. Lastly, Continuum is the only channel-exclusive RMM vendor, meaning we will never sell to an MSP’s end clients and are fully committed to the success of our partners, given our dependence on their success.
     
  8. Please highlight the new features of note since last year’s article (May 2015)
    Continuum is committed to consistently improving our platform for partners each month, and we have delivered over 50 consecutive monthly product releases since our inception as Continuum. Some new features of note since last year include:
  • Public Ticketing API
  • Intel® vPro™ Integration
  • Webroot SecureAnywhere® Business Integration
  • Windows 10 Support

It’s also worth noting that since last year’s article, Continuum has launched our own backup & disaster recovery platform, Continuity247™. While this is not included in our RMM product, it’s an extension of our RMM platform and directly integrated into our ITSupport Portal to provide partners a single portal to manage all aspects of their remote monitoring and backup business.

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