By The Business Solutions Network
We compare ten remote monitoring and management (RMM) solutions. Which is best for automating your business?
A must-have tool for any solutions provider — VAR or MSP (managed services provider) — remote monitoring and management (RMM) tools allow you to automate most of the routine tasks associated with customer support. Not only does this free up your technicians to perform other, more important work, but also your customers receive a higher level of proactive service since the RMM tools are always keeping a watchful eye over every asset.
Over the years, we’ve reviewed and compared a number of the solutions available in the market. Some have been absorbed through acquisition. New offerings have been created. In all, there could be hundreds of solutions that in some way could be construed as RMM tools. With that in mind, this comparison obviously does not address the entire market. Rather, we’ve sought to include many of the most popular products we hear of from our readers.
In this roundup, we have Atera, Auvik, AVG Managed Workplace by Avast, ConnectWise Automate (formerly LabTech), Continuum RMM, Kaseya VSA, Ninja MSP, SolarWinds MSP N-central, SolarWinds MSP, and Vigilix.