SolarWinds MSP, a leader in delivering comprehensive, scalable IT service management solutions to IT solution providers and managed service providers (MSPs), recently released a new report on the health of managed services across North America and Europe. The findings show managed services continue to drive profitability for IT service providers and reveal opportunities for future growth.
SolarWinds partnered with The 2112 Group to create the report, entitled, “2018 Trends in Managed Services.” The findings are based on data from its benchmarking tool, MSP Pulse, which provides deep insight into how IT providers compare against their peers on revenue, profit, service selection, sales capacity, customer engagement, and growth potential.
“Competition is fierce among managed services providers. To develop—or keep—an edge, it helps to compare yourself against the competition,” stated John Pagliuca, senior vice president, SolarWinds MSP. “In our 2018 Trends in Managed Services report, our research shows how the managed services model is performing in the market and how IT providers compare with the industry at large—helping them to start thinking about what strategic changes they should consider making when it comes to their managed services portfolio. The research offers valuable, deep insights not only into the performance of today’s managed services providers, but also into their habits, practices, and aspirations.”
The report revealed the managed services model is strong and offers healthy margins:
The results also show there is an opportunity for growth if customer retention skills are exercised; IT businesses onboard new customers each month but lose almost as many:
Another key finding showed that companies with specialized sales staff tend to perform better:
Many of the respondents have stayed close to their IT and network management roots. The top services offered include:
Among basic security services and products, respondents offer:
Many providers are already moving in the direction of higher-value services, particularly around managed security (57% in North America, 46% in Europe). However, even though there is a growing market demand for detection- and remediation-focused security and cyberthreats continue to rise, few are yet to specialize in offering advanced security, like security information and event management (SIEM), security assessments, or security operations center (SOC) services. To make the move into advanced security, there is an option for IT service providers to offer specialized services by partnering with a trusted security provider. In 2018, SolarWinds MSP launched its Threat Monitoring Service Program, which allows IT providers to partner with a security firm that can help deliver 24/7 SOC services without having to invest heavily in their own SOC and specialized security professionals.
“We’re delighted to support SolarWinds MSP in the creation of the 2018 Trends in Managed Services report, giving IT service providers deeper insight into their own business and the state of the market,” stated Larry Walsh, CEO of The 2112 Group. “This business health check gives companies the chance to think more strategically in their planning and fully realize the financial opportunity in a promising market.”
The full reports are available here for North America (https://pages.solarwindsmsp.com/trends-in-nam-managed-services.html?utm_medium=pr&utm_source=globenewswire&utm_content=trends-in-managed-services-report-020619) and Europe (https://pages.solarwindsmsp.com/trends-in-eur-managed-services.html?utm_medium=pr&utm_source=globenewswire&utm_content=trends-in-managed-services-report-020619).
SolarWinds is a leading provider of powerful and affordable IT infrastructure management software. Our products give organizations worldwide, regardless of type, size or IT infrastructure complexity, the power to monitor and manage the performance of their IT environments, whether on-premise, in the cloud, or in hybrid models. We continuously engage with all types of technology professionals—IT operations professionals, DevOps professionals, and managed service providers (MSPs)—to understand the challenges they face maintaining high-performing and highly available IT infrastructures. The insights we gain from engaging with them, in places like our THWACK® online community, allow us to build products that solve well-understood IT management challenges in ways that technology professionals want them solved. This focus on the user and commitment to excellence in end-to-end hybrid IT performance management has established SolarWinds as a worldwide leader in network management software and MSP solutions. Targeted for MSPs, the SolarWinds MSP product portfolio delivers broad, scalable IT service management solutions that integrate layered security, collective intelligence, and smart automation. Our products are designed to enable MSPs to provide highly effective outsourced IT services for their SMB end customers and more efficiently manage their own businesses. For more information, visit solarwindsmsp.com.
SOURCE: SolarWinds MSP