Article | January 5, 2022

New Field Service Opportunities Drive MSPs To Rethink Their Workforce

Source: Field Nation
Field Service Knowledge Management

We are living through a unique period of opportunity for leaders in field service.

Shifting consumer expectations are spurring investments in technology across industries. Companies are digitally transforming, which means they will need skilled technicians to complete install, move, add, and change (IMAC) projects at thousands of retail locations across the country.

For service leaders, this exciting opportunity for growth also pits cost against quality. Reducing costs by relying on subcontractors often comes at the expense of visibility and control over who’s representing your company. On the other hand, protecting the quality of your services can lead to ballooning labor and travel costs from full-time employees. 

The challenge always comes down to coverage: having the right tech at the right place and the right time for the right cost. Meeting these criteria can feel impossible. But it isn’t.

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