By Joshua Oakes, IT Glue
Did you ever trek up to a famous lookout spot, only to find that once you get there the clouds have rolled in and you can’t see much of anything? Like the time I was in Rio and went up to the Christ the Redeemer statue and it was so foggy I couldn’t even see the top of the statue, much less the city below. I was only there for a day, and had already paid for the tour, so I didn’t have a whole lot of choice about going, even though I knew the weather was bad. I mean, nobody in their right mind would choose to have such terrible visibility, right?
So why do MSPs choose to attempt to service their customers without having full visibility into their clients’ networks? Wouldn’t the experience be so much better with full visibility? Of course it would. It doesn’t make sense that you would willingly choose to operate blind, but yet, many MSPs do anyway.
That’s because full visibility is expensive, time-consuming, or both. If not outright impossible. But let’s say, hypothetically, that you do meticulous site walks, painstakingly detailing every switch, every printer, every security camera. You run a bunch of manual tests to detect as much stuff as possible, and with laser focus document the heck out of that network. You spend hours on it.