Guest Column | March 23, 2020

MSP Tools For Work From Home

By Joshua Oakes, IT Glue

Work From Home

Some employers have truly embraced remote work, some not as much. But either way, the coronavirus, also known as COVID-19, might force us all to work from home soon. In fact, while the coronavirus threat is expected to curtail IT spending, there is also an expected mass migration to the cloud that should help to counter that. If remote work is a way of life for your MSP, you know all this, but if you’re new to remote work, here’s a few pointers.

Communication is Key

The biggest difference between working remotely and working on site is communication within your team. In most cases, your sales team and service desk work with systems that they can take home with them. If not, well that’s the first thing to think about changing.

Inter-team communication can’t just be over email. Teams or Slack or anything else in that style are the most effective ways to keep communication flowing in real time. These tools have become popular specifically because they help keep your inbox less cluttered. Replace shoulder-tapping with virtual shoulder-tapping.

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