By IT Glue
As an MSP owner, you may find it challenging to define what success looks like. Each MSP tends to be different, whether in terms of scale, client base, objectives or financial models. That’s why we reached out to MSP leaders from our community to find out what their most significant achievement has been so far. Here’s a compilation of what they had to say.
Customer retention rates featured quite prominently in the responses. Bryan Parsons of SpiderGroup in Bristol, England, pointed out that “Our average customer retention is really high. Most customers stay with us for the long run; more than 10 years.” Darren Crane of DLC Technology Solutions in New Jersey also went with customer retention. He stated that “Once we bring a customer on board, they are here to stay. Turnover of customers only occurs when the upfront sale was not a great fit to begin with, or customers closed their business due to sale or retirement. We endeavor to win our customers over every day.”