Spirit/21 is a European managed service provider (MSP) with deep experience offering IT consulting, management, and digital transformation services to multi-national enterprises. With data backup and protection being one of the MSP’s core service offerings, they strive to ensure streamlined oversight over all internal and external customer environments to maintain high security standards.
After hiring a former DXC consultant with expertise in streamlining backup operations, the backup team reached a critical conclusion about its daily backup operations. Between managing Commvault, Spectrum Protect, and NetApp backup servers, and the expected growth in data under management from new and existing customers, they knew their standard approach to manual backup reporting would no longer be effective. It was taking five hours per week, on average, just to compile the daily performance reports. Factoring in the need for monthly performance reporting and ad-hoc report requests as well, the team knew they needed a better, streamlined approach to backup monitoring and reporting that would ensure high levels of customer satisfaction.