MSP COVID Playbook - Chapter 5: Optimizing Operational Efficiency

During a crisis or economic downturn, the difference between floundering and flourishing, sleepless nights and resting easy, chaos and confidence is preparation.

It’s critical to invest your time, energy, and focus into efforts that drive continuous improvement and optimization. Building on top of the best practices you’ve carefully put in place ensures you’re running as efficiently as possible during a time of sweeping change.

In the previous chapters, we’ve extensively covered the ins and outs of a remote workforce, including how to set up, secure, and optimize it for your business and your customers’ businesses. Then we covered strategies and tactics for managing cash flow in a crisis.

Now, let’s take a look at how to maximize operational efficiency by establishing accountability within your team, managing to outcomes, and the consequences of not putting systems and processes in place that empower your employees to deliver excellent customer service no matter what’s happening in the world.