Once upon a time, supporting IT Operations for enterprises was fairly straightforward. Each organization had a limited number of hardware and software tools, and they looked to MSPs to manage these tools efficiently and support smooth business operations. Reliability was the priority. Expertise was the value-add. And enterprises trusted MSPs to ensure systems were implemented and managed correctly.
The current story, however, is quite different.
Enterprise IT operations are increasingly complex. They are juggling legacy backup systems with new technology, internal business requirements with external government regulations and expectations for new revenue-generating projects with a drive toward automation. Data protection and governance is only becoming more challenging. Yet this very challenge is what can help MSPs transition from tactical players to true strategic partners.
Helping customers navigate complex backup environments while reducing their costs gives you a chance to offer real customer value. By offering proactive and automated backup reporting for operations, management oversight and audits, MSPs can elevate their standing in the eyes of enterprise organizations. Data stays safe, sound and compliant. You delight, retain, and grow major accounts.