Whether you want to start your own business as a managed service provider or you already run a small company providing IT services, you may find yourself at a crossroads trying to identify the best operating model and the steps you need to do immediately to get everything running. The aim of this article is to offer an introduction to two main types of MSP operating models and give you some practical advice on MSP business management.
Managed Services Operating Models
Managed service providers mostly work with small and medium-sized companies that can't afford to hire dedicated IT personnel.
A typical client of such an IT company is a small medical practice with a couple of servers and many PCs that need to be set up and monitored 24/7. If anything goes wrong or a machine crashes, some critical data could be lost. Immediate repair is essential.
This is where IT companies can help. There are two types of operating models and two ways that MSPs can charge their clients.