Pink Elephant Gives LANDESK Highest Number of Certifications in Industry Standard ITIL Processes Assessment
LANDESK, a global leader in user-oriented IT solutions, recently announced that Asset Central, part of the LANDESK IT Asset Management Suite, and LANDESK Service Desk have received PinkVERIFY 2011 certification from Pink Elephant, the world’s leading IT Service Management education and consulting provider. This brings LANDESK’s verification to the maximum 16 processes available.
“We are excited to have our products recognized by Pink Elephant,” said Patricia Adams, IT Asset Management (ITAM) expert at LANDESK. “There aren’t many third-party validations and certifications available for IT hardware and software asset management tools. It’s fantastic to have demonstrated 100 percent of the requirements included in this accreditation based on Pink’s high standards. Customers can have confidence that LANDESK’s seamlessly integrated ITAM and ITSM solutions have been independently verified.”
While Service Desk has been certified with Pink Elephant for many years, this is the first year Pink Elephant has offered such recognition for IT asset management, and LANDESK is one of the first vendors to receive it.
A Pink Elephant IT Management Consultant assessed and confirmed compatibility to certify both solutions. PinkVERIFY evaluates these solutions based on 45 requirements. An ITAM/ITSM vendor must meet 100 percent of the criteria for each specific process, and undergo a scrupulous assessment to achieve PinkVERIFY certification.
With this certification, these LANDESK offerings have been confirmed compatible with all 16 ITIL 2011 processes, a rarity in the IT management industry. These 16 processes include Asset Management, Availability Management, Capacity Management, Change Management, Event Management, Financial Management, Incident Management, IT Service Continuity Management, Knowledge Management, Problem Management, Release & Deployment Management, Request Fulfillment, Service Asset & Configuration Management, Service Catalog Management, Service Level Management and Service Portfolio Management.
A LANDESK biotech healthcare customer who recently implemented the solution noted, “Asset Central has been the first successful implementation of IT Asset Management I have seen in 20 years, and has been the smoothest implementation I have ever experienced. As we’ve reclaimed software licenses through the increased visibility Asset Central provided, we’ve achieved a cost avoidance of $100,000 within the first month of using the tool in our environment.”
LANDESK Asset Central tracks IT assets from purchase to disposal, allowing organizations to manage the lifecycle of their hardware and software assets, helping them maximize their IT investments. The solution provides a comprehensive set of workflows, which automates important asset management tasks, accelerating productivity and improving efficiency.
LANDESK Service Desk enables service management teams to meet the needs of users and the enterprise. The solution easily integrates with third-party systems and applications to deliver all the capabilities of an enterprise-class service management system and industry-leading IT self-service.
Asset Central is built on a common platform with Service Desk, and when the tools are used together, provides integrated workflows to address common IT asset and service management processes, such as Request and Change Management.
“Attaining PinkVERIFY certification for IT asset management is no easy feat, but LANDESK did it for LANDESK Asset Central!” said David Ratcliffe, president of Pink Elephant. “This accomplishment once again demonstrates LANDESK’s commitment to IT service management best practices.”
LANDESK is the global authority on user-centered IT. By integrating and automating IT tasks, LANDESK helps organizations balance rapidly-evolving user requirements with the need to secure critical assets and data. LANDESK is headquartered in Salt Lake City, UT, and has offices all over the world. For more information, visit www.landesk.com.