Incident Response Planning For MSPs

Every second matters for MSPs when responding to a security-related incident. Why?  

The stakes are high for service providers since even a minor security slip up has a ripple effect on your clients. The negative impact of a lengthy or incomplete incident response (IR) will be massive on the MSP business and stakeholders.   

MSPs need to establish an incident response plan (IRP) to respond to cyberattacks and other security-related incidents with speed, accuracy and efficiency — period. 

What is incident response?

Incident response (IR) is the process of preparing, detecting, containing and recovering from a data breach or cyberattack. It includes methods to manage consequences post an incident. The goal of IR is to optimize recovery times and mitigate collateral damage (brand reputation and employee productivity) for clients.  

To put IR in motion, your MSP needs a well-documented, detailed incident response plan (IRP) to stop, contain and control an incident quickly. The IRP should be part of your overall business continuity and disaster recovery (BCDR) strategy.