Unified Communications as a Service (UCaaS) is changing the way that companies connect to the world. It’s also changing how they have to think about their Internet connectivity. Every UCaaS application has its own performance requirements, and those requirements are often at odds with broadband Internet connections that constantly suffer from performance issues and outages. This can lead to UCaaS application performance problems, like dropped calls, choppy voice and video, and echoing, that frustrate users and reduce productivity.
Traditional solutions, like MPLS, BGP, Load Balancers and Dual-WAN Firewalls have significant limitations when it comes to supporting UCaaS over broadband Internet. To overcome these limitations, IT/Ops professionals are turning to SD-WAN to improve their WAN connectivity. But, many SD-WAN solutions were built around legacy networking models based on manual policies and custom configurations. They lack the ability to control and prioritize all traffic to and from the cloud, and across the entire journey, from beginning to end. The end result is an SD- WAN experience that’s unnecessarily complex and unpredictable— slowing the deployment and adoption of UCaaS and other Cloud services.