Implementing And Onboarding A New Documentation System

Incorporating a new documentation system in your organization requires careful consideration while selecting the documentation system and preparing your organization for the change. We discussed this briefly in the first two blogs of our new documentation system series and now it’s time to kickstart your implementation and onboarding efforts.

In this blog, we’ll give you a step-by-step framework on how to implement and onboard your new documentation system the right way. But before that, use our handy checklist to choose the right documentation solution for your business.

1. Automate and Gather Relevant Information From Your Tech Stack

Before your team starts to document, use integrations and automation to gather relevant information from your tech stack. IT Glue partners can do this by simply syncing their service desk or service management platforms. After completing this, you can also sync your endpoint management platform. If you have information stored elsewhere, you might want to consider leveraging our API to build an integration.