Whether you’re looking to retain clients or increase your technician’s billable hours, automated assessments are a no-brainer for any MSP. Ideally, you should be able remotely schedule scans on client networks and then have access to that data from any computer or mobile device through your online portal. Supplement the information by including client-specific service documentation including notes, remediation procedures, passwords and related items your service techs and remote support teams need to do their jobs faster and better.
Your assessment tool should also be able to automatically create a variety of reports which can be automatically delivered directly to your clients, if you choose to do so. Providing your clients with regular reports is a proven way to communicate the value of the services you deliver, which otherwise go unnoticed and unappreciated.