Great IT documentation is a beautiful thing. You save a lot of time, and more importantly, a lot of headaches. We all know that when you build out your documentation in the first place, it’s one of those “garbage in, garbage out” situations, so you want to set up your documentation well in the first place. Setting up great documentation is like cleaning your room – unless you take the time to regularly keep it clean, well, it just gets more and more messy over time. Here are some ways you can maintain all that beautiful IT documentation.
This is the “when you see something, do something” mentality, and trust me, it doesn’t come to you out of the blue. You actually have to cultivate this mindset within your team. Start by setting clear expectations that documentation is a team responsibility. Make sure the people you trust have access to edit the documentation, and it they don’t, make sure that they know who they need to escalate any changes that need to be made to. Process changes happen – technology changes and people think of better ways to solving problems. Just make sure that when changes happen in the real world they happen in your documentation as well.