Guest Column | June 22, 2020

How To Assist Clients And Maintain Profitability During COVID-19

By Craig Fulton, ConnectWise

Profitable NOC + Help Desk Service

COVID-19 is continuing to create instability around the world. Managed service providers (MSPs) are feeling strained by the amount of work needed to keep their business, and their clients’ businesses, running smoothly.

Although many things have changed, there is good news. Now more than ever, customers will rely on technology to keep their business running. Using technology will allow them to streamline processes and cut costs while maintaining profitability. This is the time when clients are depending on you the most. 
Let’s go over a few steps you can take to keep your business and client’s businesses afloat during COVID-19.  

Enable & Protect A Remote Workforce

The shift to remote work has been one of the biggest changes for MSPs and their clients. Businesses have been forced to transition to remote working due to state lockdowns and social distancing protocols. As an MSP, you know this has put a strain on your team and operations. 

A few of your clients may have incorporated remote working in the months or years before the pandemic. But in the wake of COVID-19, we have all experienced a simultaneous shift to remote work. This transition reinforces the importance of your ability to support clients and your workforce from any location. 

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