Operating a business costs money. Operating a successful business means ensuring the costs does not outweigh the returns. Simply put, your return on investment (ROI) must exceed your investment for you to make a profit.
For an MSP, the proof of success comes in the billing reconciliation process. But even the process itself carries a cost. If your reconciliation process is a manual one, it could take hours or even days to complete. That expenditure of time could be spent elsewhere to help make your business more successful. At the end of the day, it’s the hours that count.
The direct costs of billing reconciliation are easy – the cost of your time.
Direct cost = $/hr of labor x # of hours
How valuable is your time? It's a lot of money to just throw away. How many companies can really do that and remain successful?