Case Study

How MSPs Can Use Webroot Cyber Resilience Solutions To Get their Time Back

Source: Carbonite

By Justine Kurtz, Carbonite

Question Bad Idea

Although they didn’t always call themselves a managed service provider, that’s exactly what T-Consulting has been since its inception. According to Vera Tucci, founder and CEO of the Italy-based MSP, it was her mission to give her clients more than a basic hardware/software bundle with a few hours of IT consultation. She knew her clients needed a greater level of service, especially those whose businesses had grown from small family operations into larger companies, and that’s what she built her own business to provide.  

When one of her oldest clients began having issues with the previous security program T-Consulting offered — issues that prevented the client from being able to access business critical systems and required hours upon hours of her team’s time to diagnose and resolve — Tucci immediately started working to identify a better solution. As far as she was concerned, the tools her team used should solve problems, not cause them. That’s when she came across the Webroot® portfolio of cyber resilience products for endpoint protection, DNS protection, and end user training.

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