MSP customers dealing with a cybersecurity attack isn’t a matter of if but when. While putting the necessary barriers in place to ward off these attacks is a critical part of any cybersecurity strategy, knowing how the IT infrastructures you’re building are at rebounding from an event is just as important. After all, without a clear understanding of how well critical assets are protected on a recurring basis, you’ll never know until a cyberattack happens if you and your customers will be dealing with a catastrophic loss or an inconvenient blip to IT operations.
Consider just a few private and public organizations that have been felled in recent years by poor security safeguards following a malware attack. In 2019 the city of Baltimore’s files were held hostage in exchange for a financial ransom by the RobinHood attack, an event estimated to cost the city $18.2 million in damages. And of course, there was the exceptional damage caused by the 2017 WannaCry attack which hijacked servers across the globe, costing organizations upwards of $4 billion in lost productivity, forensic work, and efforts to restore lost data.
A key difference between MSPs finding themselves in one of these organizations’ shoes and being fully resilient is proactively identifying and addressing data protection holes across their customers’ IT operations.