5 Hidden Risks Of Losing Your Customer's Data

A forensic approach to IT Disaster Recovery Planning for MSPs

It is a common scenario that every Managed Service Provider (MSP) fears. You diligently backup your customers’ critical servers, protect their data by moving it offsite, and archive it for long-term retention. But when an incident happens and your customer needs it most, disaster recovery (DR) fails and you can’t deliver in a time of crisis. This scenario continues to happen at a surprisingly high rate, even while new technologies are making backup, retention, and disaster recovery easier, more reliable, and cost-effective for MSPs than ever. So, why do recoveries continue to fail?

This paper examines 5 common suspects often responsible for unexpected IT recovery failures. Get in front of these risks so you never have to tell a customer that you can’t recover their systems or data.