The IT Glue 2020 Global Benchmark Report is likely going to be one of the most interesting Benchmark Reports we ever publish, because quite frankly we are living in the most interesting of times. Never before have we felt this combination of fear, opportunity, overwork, underwork, survival mode and profound optimism that we can come out of this with the world a better place.
This year’s Global Benchmark Survey ran in February, a little earlier than usual. We made that change to move the creation of the Benchmark Report away from the time we were putting together GlueX — just a simple matter of re-organizing our schedule a bit. I was visiting the Miami office on the day when I turned off the Survey, and by the time I flew back from Miami to Vancouver the entire world had turned on its ear.
Since that time, COVID-19 has been the only thing anybody’s talked about. In May, we ran a follow-up survey to determine what changes the pandemic has had on MSPs, and on their sentiment regarding a number of critical issues.
This IT Glue 2020 Global MSP Benchmark Report reflects not only a snapshot of the world immediately prior to the pandemic, but a view into how the world has changed in the past couple of months, as we’ve built into this report data from both our February survey and our May survey.