When faced with a crisis or disaster, whether it’s a fire, flood, pandemic, cyberattack or security breach, it can be daunting for solution providers and other channel firms to know where to focus their efforts. Issues that need immediate attention may range from restoring networks and service to evaluating staffing to troubleshooting IT supply chain problems, but other, longer-term challenges may also require resources and consideration as well.
Successfully managing through a difficult situation requires some deft handling of customers, employees, and other business concerns. Developed by members of CompTIA’s communities and Industry Advisory Councils, here are five best practices for channel leaders to guide their decision making through the process.
1. Be proactive with communication.
Customers and employees need to know the status of the business in any sort of emergency, so early and frequent communication is key. By clarifying what services are impacted, what is still running, and what steps are next, solution providers establish a baseline for managing internal and external expectations. Frequent communication—whether the business updates are positive or negative—demonstrates an ongoing commitment for keeping everyone informed.