Joint Solution Aims to Create a More Efficient, Intelligent and Personal Transaction Experience in the Retail and Restaurant Industry
Epson America, Inc.– a leading supplier of value-added Point of Sale (POS) solutions, recently announced that ZIVELO, an industry-leading self-order kiosk manufacturer, has integrated the Epson OmniLink TM-T88VI and TM-T88V receipt printers with its self-service, interactive kiosks. The integration is designed to better meet the needs of today’s connected consumers who are demanding that retailers and restaurants make the in-store transaction experience more efficient, more personal, and more intelligent. The joint solution is currently available from ZIVELO and its channel partners.
Grand View Research states that “The global interactive kiosk market size was valued at USD 23.11 billion in 2018 and is expected register a CAGR of 8.9% from 2019 to 2025.
Self-service kiosks are uniquely designed to decrease congestion, increase order capacity and personalize the customer experience in a foodservice setting. As a result of the ZIVELO/Epson integration, consumers can utilize the ZIVELO self check-out kiosk to easily (and quickly) order, pay and print receipts using integrated Epson printers once they are ready.
In retail, self-checkout kiosks allow store associates who would have previously been responsible for operating a cash register to assist with customer service. Furthermore, kiosks can be positioned virtually anywhere, even at store entrances to spike passerby engagement. These improved and consistent customer service experiences can also lead to increased customer retention.
“The Epson receipt printers are widely deployed throughout multiple industries, including retail and restaurants, so our customers were already very familiar with using and programming them,” said Ryan Lagace, VP of Strategic Partnerships at ZIVELO. “We are very pleased to have Epson as a partner as they provide our customers with a printing solution that is familiar, fast, and easy to install and use; all of which are essential for high-volume, self-service kiosk environments where check-out speed is critical.”
“ZIVELO delivers a turn-key solution in a sleek and sophisticated design that gives merchants and customers alike the best possible experience and outcome,” said Tom Kettell, director, Commercial Channel - North America, Epson. “We live in a time where everyone wants to have a fun and interactive experience that doesn’t take up too much of their time. Together with ZIVELO, we deliver on that desire.”
ZIVELO is a public computing technology company that offers self-service kiosks and digital signage solutions to fit any industry. Our customers include leaders in the QSR, fast-casual, banking, healthcare, retail, and transportation industries, ranging from 3 of the top 5 QSR’s in North America and Fortune 100 companies, to nearly every branch of the US Government and Military. Founded in 2008, ZIVELO has rapidly grown to become the leading self-service technology brand offering a sleek and sophisticated product design, intuitive user experience, and cutting-edge modular hardware solutions. ZIVELO prides itself on a deeply consultative approach, and we've learned a thing or two, having deployed over 15,000 kiosks. Plus, we are one of the only companies to provide a true total solution, offering hardware, software, services, and financing solutions from one trusted partner
Headquartered in Scottsdale, Ariz., ZIVELO has been ranked on the Inc. 500 | 5000 list as one of the fastest growing companies in the U.S., and the third fastest growing computer hardware company, in addition to being recognized by Forbes, the Huffington Post, Mashable, and more for its business growth and environmental sustainability initiatives. For more information, visit zivelo.com.
Epson is a global technology leader dedicated to becoming indispensable to society by connecting people, things and information with its original efficient, compact and precision technologies. The company is focused on driving innovations and exceeding customer expectations in inkjet, visual communications, wearables and robotics. Epson is proud of its contributions to realizing a sustainable society and its ongoing efforts to realizing the United Nations’ Sustainable Development Goals.
For over 30 years, Epson's advanced technology has been at work in millions of POS systems around the world. Today Epson's Business Systems Division continues to bring industry-leading, open architecture, smart technologies to the point of service.
Led by the Japan-based Seiko Epson Corporation, the worldwide Epson Group generates annual sales of more than US$10B.
Epson America, Inc., based in Long Beach, Calif., is Epson’s regional headquarters for the U.S., Canada, and Latin America. For more information, visit epson.com.
SOURCE: Epson America, Inc.