This content was provided by Auvik Network Inc. as part of the Inside the Industry Interactive Webinar Series by ConnectWise. It is used with permission from ConnectWise.
As a technology services provider (TSP), your customers have put their trust in you–the expert– when it comes to managing and securing their network. And considering the increasing rise of B2B software-as-a-service (SaaS) applications as the critical driver in business, the network is integral in the day-to-day life of your customers’ businesses.
It’s critical to reduce the two primary risks associated with the network: downtime risk associated with a lack of functionality, and security risk mitigation that comes with hosting an “always on” network.
Your MSP is likely already offering services that improve customer experience, like:
- Spam Filtering
- Security Training
- Multifactor Authentication
While these are important security measures, they don’t equate to a wholistic strategy. They’re pieces of a large, complex puzzle. Hackers will look for vulnerabilities–the cracks between these puzzle pieces–and if they’re able to find an entry point through the hard outer shell of the network (the firewall) they’ll gain access to your network resulting in potentially devastating consequences.