MSP Partners Can Augment Capabilities with New Subscription-based Managed Services like Help Desk, Security as a Service, Remote Monitoring & Management and Disaster Recovery, All on an “as-a-Service” Basis
D&H Distributing, a major provider of SMB, mid-market, and consumer technologies to the North American channel, announced it has launched an expanded lineup of subscription-based Managed Support Services (MSS), designed to augment the capabilities of existing and aspiring managed services providers.
D&H’s new MSS portfolio is part of a growing roster of Professional Services the distributor is delivering through its Modern Solutions Business Unit, which launched in 2022. This list includes new D&H offerings such as Help Desk as-a-Service, Remote Monitoring and Management (RMM), patching, Security Incident and Event Management (SIEM) services, Security Operations Center (SOC) data center services, Network Operations Center services (NOC), and Back-Up and Disaster Recovery (BDR).
D&H’s MSS portfolio allows partners to deliver comprehensive, ongoing managed support of the end-user’s network, security, and infrastructure, in addition to providing technical support to network users themselves. These services can be managed either by D&H, the partner, or the end-user company, accommodating a range of models, all delivered on a monthly subscription basis. The MSS offerings are structured to help managed services providers (MSPs) expand their capabilities, create a more compelling services offering, and meet the unique needs of end-user organizations in this complex and evolving marketplace.
To that end, one of D&H’s goals for this year is to train its account representatives to assess and identify areas where MSPs and VARs can attach more profitable, high margin services to both existing and new business projects. D&H’s account reps can then prescribe a custom service offering that is tailored to the partner’s requirements based on their level of maturity in their own managed services practice. This will help partners enhance their service offerings, increase their recurring revenues, and further entrench themselves into their customers’ ongoing operations.
The objective is to augment a channel partner’s overall offering, allowing them to deliver comprehensive support under their own brands, on a scale and timetable that they might not otherwise have been able to accommodate. This helps to level the playing field for D&H’s MSP partners in the channel regardless of their size, delivering a notable edge against competitors.
The MSS portfolio complements an existing selection of D&H Service Delivery Solutions (SDS) from providers like ConnectWise, Acronis, and Liongard, which can enhance partners’ in-house service delivery capabilities in areas like RMM and software management, cybersecurity, and business automation. D&H’s MSP-centric services and solutions are designed to be stacked and combined in unique ways to meet individual MSP needs, based on each partner’s maturity level, resource availability, and go-to-market strategy.
Investing to Support the Channel
D&H has invested heavily to support this approach, adding leadership, technicians, and sales personnel to the Modern Solutions Business Unit. Sales of Modern Solutions in general have increased by 39% overall since the business unit was officially launched in 2022, and the distributor’s Managed Services offering has grown by an impressive 180% year-over-year.
“More than ever, D&H is focused on augmenting partners’ managed services offerings, helping them to recognize areas where they can leverage our resources to their advantage,” said Jason Bystrak, D&H’s vice president, Modern Solutions. “D&H can often provide these services for less money than the channel partner can do in-house.”
“HDaaS is a perfect example of an offering that allows partners to greatly increase their value for end-customers,” said Adam Crockett, D&H’s senior director, professional services. “It also helps these MSPs and VARs fortify their own positions as trusted IT providers for business end-users. This not only bolsters incremental revenue and expands the partners’ MSP portfolio, it adds a stickiness to that MSP’s relationship with its end-client, fulfilling IT needs around-the-clock.”
For more information, visit www.dandh.com/managedservices.
About D&H Distributing
D&H Distributing supports resellers and MSP partners in the corporate, small-to-midsize business, consumer, education, and government markets with endpoints and advanced technologies, as well as differentiated services. D&H is ready to fill new market needs created by consolidation in the marketplace. Now in its 105th year (dandh.com/anniversary), its vendors and partners can be confident in its ability to provide a wealth of enablement resources, multi-market expertise, credit options, and consultative services. D&H is agile in response to the needs of its VAR and MSP partners, demonstrating resilience through decades of industry mergers and market disruption, overcoming everything from wars and recessions to pandemics.
The company works to expand the competencies of its partners in areas such as cloud services, ProAV, collaboration, UCC, mobility, esports, digital displays, smart home automation, video surveillance, digital imaging, and server networks across a range of markets. Its value proposition includes highly lauded training opportunities and partner engagement events, dedicated Solutions Specialists, certifications, professional marketing resources, and an expanding digital Cloud Marketplace.
The distributor is headquartered in Harrisburg, PA, in the U.S. and Brampton, Ontario, in Canada with warehouses in Atlanta, GA; Chicago, IL; Fresno, CA; and Vancouver, BC, Canada. For more information, visit www.dandh.com