- D&H Won or Tied 10 out of 16 Categories, Ranking as the Top Broadline
- Distribution Partner in its Class Every Year Since the Survey Launched
D&H Distributing, a major provider of SMB and consumer technologies to the North American high-tech channel, announces it has been named the Top Benchmark Survey Broadline Distributor of 2019 in The ASCII Group’s Annual Distribution Survey. D&H has emerged as a leading distributor in this SMB-focused industry report for the 11th successive year, which is as long as ASCII has conducted the survey. The company won eight categories and tied for highest score in two more, resulting in superior rankings in 10 of the 16 categories and topping every other broadline distributor in the survey. The distributor is proud to learn that SMB partners in the ASCII organization derive significant benefit from D&H’s support—especially at this unique time—since much of its services cater to this VAR profile.
“D&H Distributing has been a long-time supporter of solution providers selling into the SMB space, and has been a valued, proactive partner to our business,” said ASCII member Rich Trahant, president of Land Computer in Peabody, MA, who participated in the annual report. “They consistently create programs and offerings that position us to take advantage of the next opportunity, and provide the expertise and support to help us be more competitive, even in difficult markets like we’re braving now.”
The survey asked members of The ASCII Group to rate their distribution partners in categories including credit factors, pricing, knowledgeable and helpful sales reps, quick issue resolution, timely shipment, and ease of doing business. More respondents named D&H as their primary distributor than any other in the report. Many of those VARs described themselves as “extremely loyal” to their main distribution partner, and showed a preference for sourcing products from that distributor as opposed to other suppliers such as retailers or Amazon.
D&H Won First Place Among Broadline Distributors in the Following 2019 ASCII Distribution Survey Categories:
- Timely shipment
- Pre-sales support
- Post-sales support
- Ease of doing business with sales reps
- Ease of doing business with tech support
- Ease of doing business with credit department
- Website ease of use
D&H Tied for First Place in the Following Categories:
- Quick issue resolution
- Knowledgeable and helpful sales reps
The ASCII Group, ASCII CEO and Chairman Alan Weinberger, and ASCII COO and Senior Vice President Doug Young gave D&H an award in April acknowledging the 2019 win and D&H’s ongoing high performance in the survey.
“D&H has been a dedicated partner to the SMB VAR and managed service provider community,” said ASCII’s Doug Young. “Their offerings are particularly essential to our members in times like this, when they require additional flexibility, attention, and customized support to navigate the new IT landscape we’re all facing post-COVID-19. For yet another year, our members have acknowledged D&H’s exceptional value proposition and ever-expanding breadth of services.”
“The D&H team is always grateful to see that we’ve performed admirably in ASCII’s survey. That means the work we’ve done has been effective in delivering superior service and first-rate customer experiences,” said Peter DiMarco, vice president of VAR sales at D&H. “ASCII’s membership represents the exact profile of partner that our high-touch business model is designed to help. We’re working closely with the channel to make sure that SMB resellers and ASCII members have the resources they need to go forward in this exceptional market, focused on recovery.”
The ASCII Group is a premier association of North American MSPs, VARs, and solution providers serving the IT channel. With more than 1,300 members located throughout the U.S. and Canada, their membership encompasses everyone from credentialed MSPs serving the SMB community to multi-location solution providers with a national and international reach. Founded in 1984, ASCII provides services to members including leveraged purchasing programs, education and training, marketing assistance, extensive peer interaction and more. ASCII works with a vibrant ecosystem of major technology vendors that complement the ASCII community and support the mission of helping MSPs and VARs to grow their businesses. For more information, visit www.ascii.com.
About D&H Distributing
D&H Distributing believes the most important element of doing business is developing relationships for mutual success, delivering superior engagement experiences to its community of partners and employee co-owners. The company continues to build upon its 100-year-old culture, providing a wealth of partner enablement resources, multi-market expertise, and consultative services. D&H maintains a focus on independent retailer and reseller partners, with a product assortment spanning consumer electronics, ProAV, digital displays, collaboration, mobility, home entertainment, smart home automation, small office/home office, video surveillance, digital imaging, PC gaming, cloud-based solutions, home and outdoor products, housewares, and sports and recreation. For more information, visit www.dandh.com.