D&H Once Again Ranked Highest in a Majority of Areas, Including Accurate and Timely Shipping, Ease of Doing Business, & Pre/Post Sales Support
D&H Distributing, a major provider of SMB, mid-market, and consumer technologies to the North American channel, announces that it has once again won the title of “Top Benchmark Survey Broadline Distributor in 2021” in The ASCII Group’s 13th Annual Distribution Benchmark Survey. ASCII’s annual survey polled 150 ASCII members about their distributor preferences, asking them to rank their experiences with their distribution partners based on different criteria. D&H won or tied for the lead in 10 of the 17 categories, winning outright in nine and tying in one additional, which was an improvement over last year’s standings. These results topped that of every other distributor in its class throughout the survey for the 13th straight year.
Here are the areas where D&H excelled or tied:
- Accurate shipping
- Timely shipment
- Convenience of warehouse locations
- Ease of doing business with tech support
- Ease of doing business with credit department
- Post-sales support
- Quick issue resolution
- Website ease of use
- Pre-sales support (tied)
The survey revealed some interesting statistics this year, including the fact that product availability and elements like timeliness became more of a priority during the throes of the pandemic—when D&H supplied hundreds of thousands of devices and solutions to businesses, schools, and public organizations across North America. The distributor’s wins in timely and accurate shipping are significant in light of this. Not surprisingly, “shipping and handling” was one of the most important criteria covered by the survey this past year, according to respondents.
D&H improved its scores in this year’s survey in several categories compared to last year, including for Post-Sales Support—a key tenet of D&H’s partner-focused strategy. The company made significant investments in support personnel in 2021, including an 83% increase in sales support, operations, and customer service associates. It added more than 150 new team members overall in 2021 and is currently looking to fill close to 90 more positions. D&H’s score in the survey also improved this year in the category of Ease of Doing Business with the Credit Department. The company added an estimated $375 million in monthly credit extensions for partners in its 2022 fiscal year, which ends April 30.
“ASCII’s membership is an outstanding representation of the MSP and reseller community. We’re always proud to know that both our services and our determination to deliver value has been appreciated by partners in this organization,” said Peter DiMarco, vice president of VAR sales at D&H Distributing. “We will continue to invest in our channel and ASCII’s membership, growing our services and enhancing our offering to make sure those partners succeed in 2022.”
“D&H is a long-time ally of ASCII members, supporting the solution providers who thrive in the SMB and mid-market spaces,” said Alan Weinberger, CEO at ASCII. “We’re thrilled to see D&H score so consistently well in our survey, even in a year when the industry was dealing with supply chain disruptions and the evolving technology demands of the pandemic. We foresee a long, ongoing relationship with D&H as the company continues to grow as a trusted source for solution providers in the channel.”
D&H solution providers can visit www.dandh.com or visit the distributor’s Facebook and Twitter feeds, https://www.facebook.com/DandHDistributing/ and @dandh. Call 800-877-1200 to speak to an account representative.
About D&H Distributing
D&H Distributing supports resellers and MSP partners in the corporate, small-to-midsize business, consumer, education, and government markets with endpoints and advanced technologies, as well as differentiated services. D&H is ready to fill new market needs created by consolidation in the marketplace. Now in its 104th year, its vendors and partners can be confident in its ability to provide a wealth of enablement resources, multi-market expertise, credit options, and consultative services. D&H is agile in response to the needs of its VAR and MSP partners, demonstrating resilience through decades of industry mergers and market disruption, overcoming everything from wars and recessions to pandemics.
The company works to expand the competencies of its partners in areas such as cloud services, ProAV, collaboration, UCC, mobility, esports, digital displays, smart home automation, video surveillance, digital imaging, and server networks across a range of markets. Its value proposition includes highly lauded training opportunities and partner engagement events, dedicated Solutions Specialists, certifications, professional marketing resources, and an expanding digital Cloud Marketplace.
The distributor is headquartered in Harrisburg, PA, in the U.S. and Brampton, Ontario, in Canada with warehouses in Atlanta, GA; Chicago, IL; Fresno, CA; and Vancouver, BC, Canada. For more information, visit www.dandh.com.
About The ASCII Group, Inc
The ASCII Group is the premier community of North American MSPs, MSSPs and Solution Providers. The Group has members located throughout the U.S. and Canada, and membership encompasses everyone from credentialed MSPs serving the SMB community to multi-location solution providers with a national and international reach. Founded in 1984, ASCII provides services to members including leveraged purchasing programs, education and training, marketing assistance, extensive peer interaction and more. ASCII works with a vibrant ecosystem of leading and major technology vendors that complement the ASCII community and support the mission of helping MSPs to grow their businesses. For more information, visit www.ascii.com.