The past few years have been transformative for MSPs, and we expect that trend to continue. Between hybrid work environments, growing self-service options for buyers, and increased demand for reliable cyber security, MSPs are facing a lot of challenges—and a lot of opportunity.
The first challenge? Hybrid work environments are here to stay. Back at the start of the pandemic, most people thought they’d return to the office within a few months at most. Two years on, some companies are starting to formalize return-to-office policies, others have gone fully remote, and the rest have adopted hybrid work as their new normal.
The pandemic and shift to remote work introduced new hurdles of its own for the channel. Businesses everywhere had to scale back their expenses, and some were forced to close entirely, shrinking MSP customer bases. On top of this, supply chain disruptions made it harder to get devices and appliances into the hands of customers.
This sudden shift to remote and hybrid workplaces meant MSPs were forced to adapt quickly. Those that did found innovative solutions to these challenges and were able to demonstrate their value. All the while, it became abundantly clear that remote work—and even MSPs themselves—introduced big cyber security risks.