Article | April 19, 2022

Beyond Uptime: It's Time To Make "Usable Uptime" The KPI For Your Company's Internet

Network data quality iStock-1199243271

Internet disruptions aren’t just annoying, they’re creating big problems for your business. Sales calls drop, meetings are interrupted, time is wasted, customers are frustrated—and it’s happening more often than you may think.

For years, we’ve thought about internet disruptions in terms of “outages” when the Internet is just off. But today’s high- performance applications like video chat, VoIP calls, CCaaS and collaboration tools can become unusable even when the Internet is technically up. To put an end to the disruptions, we need to understand the full range of these issues, what causes them and how to stop them.

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