Backup As A Service (BaaS) Billing Models

Creating MSP Billing Processes That Reflect Actual Costs

As the go-to backup monitoring and reporting automation tool for enterprise MSP backup as a service (BaaS) teams, we’re on the frontlines of seeing how MSPs struggle to create streamlined billing when faced with very different backup hardware and software that each approach reporting differently. This is further compounded by the challenge of developing billing models that actually reflect their service and delivery costs. 

The confusion is a byproduct of the heterogeneous backup environments most MSPs are managing. With native backup and storage tools reporting on the same metrics like bytes backed up, compression rates, bytes recoverable in different ways, reconciling everything that is going on into one synthesized picture by hand is next-to-impossible. 

However, by normalizing metrics under a single pane, MSPs will enjoy a streamlined way to track backup costs. End customers will enjoy increase transparency. MSPs will enjoy the improved margins that come with better billing models.