AVG Releases Managed Workplace 10, A Simplified Service Delivery Platform For MSPs

Reduces customer onboarding time for MSPs

• AVG has launched AVG Managed Workplace 10, a new service delivery platform that provides remote monitoring and management (RMM) capabilities integrated with the service models that MSPs use to deliver security services.
• Streamlines and standardizes the configuration and onboarding of customer sites – saving time and driving efficiencies in the RMM implementation process.
• Through the new platform, AVG has reduced the onboarding process to a few clicks for automated deployment with less room for missteps and unfulfilled service contracts.
• The platform lets MSPs create their own service plans to cover a group of devices within a customer site or deliver standardized service offerings right out of the box.
• This allows MSPs to more easily map security services to their customers’ Service-Level Agreements (SLAs).
• In addition to three levels of service plans, they can choose from security and RMM services that include monitoring and alerting, automation, path management, AV management, backup management and reporting.

“Today’s RMM solutions are extremely powerful, but often this requires MSPs to commit a lot of time to configuring and covering the necessary items to complete onboarding and align with their SLAs,” said Ryan Vallee, product management lead, AVG Business. “We’ve responded to this challenge with a next generation RMM platform that aligns with the way MSPs do business. With AVG Managed Workplace 10. MSPs partners have access to an RMM solution that gives them a centrally planned and automated way to cover those checkboxes and implement services, upgrades or changes, in a simple, applied way.”

Highlights:

• Fast, simplified deployment: With an onboarding process of just a few clicks, MSPs can get new customer sites up and running in under 30 minutes. MSPs can deliver standardized service offerings right out of the box. Easily turn on or off services as required or create new services for client sites. Without missed steps or manual processes.
• Service delivery model: Easily choose the mix of services that match clients’ needs, uptime and budget. We’ve taken the industry’s three familiar reactive, proactive and fixed fee service models, added our key Managed Workplace features, and integrated these directly into our services platform.
• Action-based dashboard: Add new services in minutes, deliver enhanced service levels through our new single pane of glass, action-based services dashboard.

For more information visit http://www.avg.com/managed-workplace.