Automation Helps MSP Increase Operational Efficiency To Achieve Greater Profitability Through Standardization

Since 1994, top.media has been providing safe and stable managed services to small-and-medium-sized enterprises in the Frankfurt Rhine-Main metro area. The MSP prides itself on being a quick-acting, flexible service provider that can proactively address customer issues before they become costly problems. Executive Director Patrick Lenz has been with the company since 1996 and has seen firsthand how technology (and its utilization) has morphed in the past quarter century and been put to use to help businesses add value for customers.

THE NEGATIVE IMPACT OF MANUAL TASKS

Keeping IT up to date can be a manual and time-consuming effort that requires logging into multiple systems and reviewing changes to each system. This opens the door to human error and decisions made based on outdated information.

From spending an entire day digging for data to compile custom reports, to security mistakes made by previous IT suppliers, to simply not knowing when important changes occurred, top.media’s Executive Director Patrick Lenz knew he had to find a way to “get out of headless- chicken mode”—for his team and their customers.