Adopting automated IT documentation is a no-brainer. For starters, manually documenting your client’s IT environment is time-consuming and much more expensive. Even something as simple as network documentation takes ages to complete and the cost involved in undertaking manual site walks may frequently outstrip the value it brings.
Manual documentation can be mind-numbing and tedious as well, which is why you are likely to face resistance from your technicians. You might be able to get them to participate in the initial documentation drive, but chances are they won’t persist with it. In the end, you will be left with a bunch of vague, incomplete or outdated documents that are of no use to anyone.
The bottom line is that IT documentation without automation is doomed to fail.