By Steve Salmon, VP of Business Development
You don’t need to be a service provider to feel the effects of the labor shortage. It’s palpable everywhere – from child care to food services to healthcare. This past holiday season, it even chipped away at the Christmas spirit by causing a shortage of Santa impersonators.
Service organizations that rely on skilled technicians are feeling the effects of this labor crunch in uniquely painful ways. This is because the shortage of these technicians is linked to dynamics that existed long before the pandemic and will continue to exist long after other industries have recovered. Getting to the roots of this technician shortage is a necessary first step in formulating a solution that can 1) resolve the problem, and 2) set service organizations up for lasting success in a changing labor landscape.
What does this mean for the industry? How, exactly, should service leaders respond? This paper answers these questions.