Magazine Article | March 1, 2018

A Genuine Take On The Channel's Artificial Intelligence Opportunity

By Matt Pillar, chief editor

Here’s why 620-employee MSP Alphanumeric Systems is going all-in on artificial intelligence. Will its large base of public sector clients embrace the tech as well?

It occurs to me that Randy Trice is afraid of neither challenge nor calculated risk. I first spoke with him just 16 days after he joined Alphanumeric Systems as CEO. From an editorial content perspective, my expectation of Trice was not high. His newness to the company aside, the willingness of even long-tenured and grizzled veteran chief executives to divulge the detail behind corporate strategy sometimes goes only so far. That’s why I also had Jay Baucom, Sr. VP of global operations and CIO on the line. Baucom oversees the company’s public sector operations, and that’s the story I was after.

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