ARTICLES BY JOSHUA LIBERMAN
MSP Pricing Mistakes You Will Make7/15/2016
Even seasoned, 10-year veteran MSPs wrestle with how to price their services. Moreover, no matter how you roll your managed services, whether you either are offering only one plan or have broken your offerings into tiers, you will certainly hit some bumps along the way. By Joshua Liberman, President, Net Sciences, Inc., ASCII Group Member Since 2013
Why Every MSP Should Offer BDR2/23/2016
As a full service manages service provider (MSP), one of our goals is to turn our clients’ networks into the black boxes they expect them to be. But with that comes the responsibility of assuring them all the bases are covered, especially when it relates to backup. With that in mind, there are three reasons you should offer every client a comprehensive data backup and BDR solution...
How To Build Trust With A Managed Services “Gateway Drug”12/22/2015
Most of us want to be pure-play managed services providers, providing flat-rate services for every client as well as to be able to service the full spectrum of customers that find their way into our arms. Sometimes, however, clients are reluctant to embrace a full managed services solution. What we need is a “gateway drug” to get clients hooked on these proactive services and, based on our experience, we would recommend that every solution provider consider offering such an on ramp to their business.
3 Things Solutions Providers Can Do To Build Partnerships With SMBs7/29/2015
Partnering as an IT solutions provider with the small and medium business client is the sole focus of many integrators and MSPs (managed services providers). Though SMBs have many of the same needs as bigger firms, they are usually less tech savvy, have fewer resources and a less strategic view of their IT. So they are looking to you for three things.
Defense In Depth: Layering The Security Solutions You Provide7/7/2015
One of the more common questions I see in the field is about why it is necessary to provide antivirus on the server and desktops if it is already in the firewall. It’s a simple enough question, but the answer leads to one of the most important security concepts, that of layering or Defense in Depth. Even when wearing body armor, taking cover still makes a lot of sense.