ARTICLES BY DAVID WEEKS

• How To Make The Move And Be A Successful MSP

  5/10/2016

  A hardware-centric focus isn’t going to grow your business fast or make it last for decades. The profit margins are thin and the business of “reselling” is old school. The real opportunity for channel partners is around professional services and managed solutions.

• 3 Ways A Managed Services Mindset Can Boost Your Bottom Line

  3/22/2016

  By now, you have probably thought about what you need to move your business toward a managed services model. Maybe you are already on your way or know it’s something you need to get going on, but aren’t sure how to start. To begin your journey, you must first adopt the mantra of: “think like a consultant, deliver like a tech.” Remember moving to a managed services mindset doesn’t mean you have to give up troubleshooting and upgrading new equipment for your clients; in fact it is actually vital to keeping your clients happy on a long-term basis! 

• What IT Service Providers Need To Know About À La Carte Pricing

  12/17/2015

  With more servers and networks moving into the cloud — where automation reigns supreme — manual maintenance is becoming a thing of the past. As traditional IT infrastructure goes virtual, the big question many IT services firms and managed service providers (MSPs) are asking is, what’s left to be managed?

• 4 Ways To Move Outside Your Comfort Zone And Win Big With Managed Services

  8/11/2015

  The comfort zone for many channel partners revolves around their technology expertise. How many certs, how many vendors, how many techs? But where the big money is being made is in the application of this knowledge and the solutions it can create to solve business problems and deliver desired outcomes for businesses of all sizes.

• Use Automation To Address These Common Help Desk Complaints

  5/1/2015

  Whether you are an in-house IT pro or an MSP delivering help-desk services to clients, you invariably experience the same litany of help-desk complaints day in and day out. And with so many similar trouble tickets popping up every day, it simply doesn’t make sense to apply time-consuming manual approaches to resolution to every one of them. Instead, you can add profit to your business and best practices to your help desk with automation.