MSP Industry Insights
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6 Reasons Every MSP Should Sell VoIP
7/23/2015
Remember the days when the most integration your computer and your telephone had was when you connected to the Internet via dial-up modem? It was really more like the occasional meet-up than a full-fledged marriage between two critical pieces of technology. Phone systems, like mainframe computers, were highly specialized, cumbersome, and expensive long-term commitments — and there was an equally specialized and highly trained sector of people who sold and serviced them.
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7 Reasons To Provide Quarterly Reports To Your Managed Services Customer
6/8/2015
Managed IT services providers (MSPs) must ensure that their service delivery objectives are in line with their client’s business objectives. The common aspiration of an MSP is to provide a service that their client finds valuable and thus indispensable.
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Security In The Age Of The Internet Of Things
6/3/2015
The nature of the Internet is changing before our eyes. The growth is relentless, and the rate of change, even for our business, is incredible. It’s not just a way to hook computers together anymore; it’s become a way to enable new and different kinds of efficiencies and even lifestyles. We are not yet to the point of the refrigerator anticipating our dietary needs, but every day brings us closer.
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Lessons From Sports Coach Phil Jackson: “Obsessing About Winning Is A Loser’s Game”
5/20/2015
How do you lead a community … be it a business association, a sports team, or even a country? I founded The ASCII Group over 30 years ago and it has remained the oldest and largest community of computer integrators, MSPs and solutions providers in the world. While we are a respected and long-established community, I am constantly looking at how I can be the best leader possible, both to my staff and our solution provider community.
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The Biggest Threat To The Channel? Manufacturers That Sell To End Users
5/12/2015
The biggest threat to the channel is the same as it has always been — manufacturers. Businesses are constantly seeking growth and expansion. Part of this formula requires keeping investors and shareholders happy. The need for manufacturers to always have constant and accelerated growth has become the new normal but there are only so many ways in which this can actually occur. Being a channel friendly company allows manufacturers to sell their products or services through the channel without dealing with end users.
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5 Reasons Business Owners Have Increased Confidence In The Cloud
5/6/2015
It is somewhat safe to say that business owners can be a paranoid bunch (myself included). Often times the responsibilities of owners far exceeds a single job requirement, so it is common to fear potential problems as well as what will be required of them to fix and/or deal with the issue.
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The Best Approach To Defend Your SMB Clients Against Malware
5/4/2015
If you use a computer, laptop, tablet or smart phone then you are at risk of being infected with malware. Malware comes in many varieties but none of them are beneficial to a company and some, without proper security plans already in place, could force you or your clients out of business. Would your company be able to continue if it lost access to all of your accounting data? If customers learned that the account details or private information regarding them was now in the hands of hackers because of a breach of systems would they understand? Imagine having every file on your computers and servers lost forever.