MSP Industry Insights
-
Top 4 Features Of An RMM
5/18/2016
As more IT companies switch from a break/fix model to MSP model, it’s vital for MSPs to separate themselves from the competition in order to make this transition successfully. Selecting the right Remote Management and Monitoring (RMM) software is key to making that transition. RMMs will increase efficiency, time to fix, and visibility in a computer network, but you need to make sure your RMM tool has the right tools.
-
The Top Cloud-Based Service MSPs Should Offer
5/16/2016
There are four little words that strike terror in my heart; four words that even years of seasoning as an IT professional can't calm away. Even as I type them, I find myself unconsciously recoiling. They are: “Bring Your Own Device.”
-
Adding More Value: Successful Marketing Tips For VARs
4/18/2016
Marketing matters, and as a growing technology solution provider — you might call yourself a Technology Consultant, System Integrator, Solution Provider, Value Added Reseller, or something else altogether — you know how important it is to get the word out about your business and the value you provide to your customers. Your email, website, and ad messaging are all positioned to reinforce your value with potential customers, so it’s up to you to find ways to create and maintain those messages.
-
How The MSPs Role Changes When Clients Transition To The Cloud
4/4/2016
When companies move to the cloud, do they still need a managed service provider? The short answer is yes. The longer answer explains why MSPs will play a slightly different role in complementing a company's cloud strategy. In fact, 80 percent of businesses incorporating cloud deployment plans state they will still depend on MSPs for a variety of reasons, none of which can be fulfilled solely by transitioning to the cloud.
-
What Can IT Providers Do To Help Combat The Human Component Of Data Security Vulnerabilities?
2/29/2016
IT providers have a responsibility to do everything feasible to assure the success of their customers. Hard drives do fail and tornados do occur; however, with surprising frequency, more threats are occurring as a result of fellow human beings.
-
What You Can Tell Your Clients When They Ask Why They Should Migrate To Windows 10
1/22/2016
Windows 10 appears to be a winner that should restore Microsoft’s reputation with client operating systems. With an updated, more user-friendly interface and a more secure environment, Windows 10 will benefit any home and enterprise user.
-
How To Build Trust With A Managed Services “Gateway Drug”
12/22/2015
Most of us want to be pure-play managed services providers, providing flat-rate services for every client as well as to be able to service the full spectrum of customers that find their way into our arms. Sometimes, however, clients are reluctant to embrace a full managed services solution. What we need is a “gateway drug” to get clients hooked on these proactive services and, based on our experience, we would recommend that every solution provider consider offering such an on ramp to their business.
-
Why Your IT Clients Need A HIPAA Risk Assessment
9/9/2015
If your clients deal with healthcare records of any kind for Health Insurance Portability and Accountability Act (HIPAA) purposes, their business is considered either a covered entity or a business associate, and they should be preparing in earnest for Office of Civil Rights (OCR) HIPAA audits in 2015 and 2016.
-
7 Reasons You Should Charge Your IT Customers More
9/3/2015
The landscape for managed services providers (MSPs) has changed significantly over the last 10 years. A decade ago most IT companies were providing break-fix service and then hoping for the occasional project work. Early adopters to the MSP model sold proactive service and the uptime promise to their clients meant they could charge more because they sold on the value of the increased productivity that is a result of well-maintained IT infrastructure.
-
3 Things Solutions Providers Can Do To Build Partnerships With SMBs
7/29/2015
Partnering as an IT solutions provider with the small and medium business client is the sole focus of many integrators and MSPs (managed services providers). Though SMBs have many of the same needs as bigger firms, they are usually less tech savvy, have fewer resources and a less strategic view of their IT. So they are looking to you for three things.