MSP Industry Insights
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Best Processes For Onboarding New Clients
1/7/2019
The onboarding process is your new client’s first true exposure to your firm’s support process. If done successfully, it cements a productive and profitable relationship. If done poorly, it makes your firm look disorganized and unprepared.
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Cracking Open The Home Services Vertical
11/1/2018
Home services companies have dispatchers who take calls and assign them, techs who service the calls, and support personnel who order parts, keep them stocked, and handle financials. Sounds familiar, right? These companies are also time sensitive and customer loyalty is thin. So, when selling to these businesses, keep in mind they don’t have the stickiness we do with our clients so there are some things you will need to cover with them and come to mutual understandings.
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Is The Tsunami Of On-Premise Mail Migrations Finally Over?
8/15/2018
Our company was one of the first IT service providers in our area to embrace the change from on-prem to cloud hosted email. It gave us a surprising advantage in the local market as prospects were itching to cut expenses and were already familiar with the concept of “the cloud” due to a tremendous amount of marketing around the subject.
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Running Fast, Effective Meetings In 4 Steps
8/1/2018
How about a quick show of virtual hands — who loves meetings? Immortalized in countless movies, poorly run meetings are the bane of anyone’s work day. Many meetings — even in small business — are boring, ineffective, and wasteful. The good news is we can fix this, together.
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The Importance Of Planning For Tomorrow
7/11/2018
Many of us are surviving on a day-to-day basis. We barely have time to plan for what we’re going to do this afternoon so tomorrow seems overwhelming. It's a recipe for disaster but, somehow, we embrace this chaos! Many “gurus” out there use the word “hustle” as a badge of honor but us amateurs tend to embrace it as an excuse to get away with making stuff up as we go along. But why?
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How To Better Understand Selling To Small Business Owners
6/19/2018
A mentor of mine once said, “When selling a product or service, business owners are looking for two things: How does it make me money? Or, how does it save me money?” That was good advice then, but anyone who has spent time in sales knows simply providing something that satisfies one or both of those criteria doesn’t guarantee the sale.
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How MSPs Benefit From Effective Public Speaking
5/1/2018
The thought of public speaking panics most people, due in large part due unfounded fears of bombing in front of large crowds. The reality is public speaking can be a very effective tool without being a chore or nightmare type task. Leveraging this tool doesn’t mean you must immediately jump into the deep end of a packed auditorium but, with proper preparation and a targeted audience, an impassioned presentation can bolster your reputation and grow your business organically by word of mouth.
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The Dangers Of Warning Your Clients About Price Increases
4/23/2018
Price increases: We all hate them but they’re a fact of life. We cringe when we notify clients about them because it’s never a comfortable situation. In fact, price increases always carry some risk so we have to be wise when we execute them. It’s critical when communicating price changes to do so with the end in mind. Let’s look at three dangers of warning your clients about price increases and what to do about them.
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The Benefits of Warning Your Clients About Price Increases
4/17/2018
It’s that time of year again; reviewing contracts and sweating over the fact of having to notify clients about pricing changes. Why do we get so concerned? Other industries have no issues with raising prices — think of the increases we have come to know on a yearly basis including electric, cable, water, and property taxes to name just a few. However, our increases usually come with improvement of our services yet we still worry about customer’s reactions. Luckily, I have some good news: It’s time to stop worrying because there are more benefits than downsides of warning our clients about price increases.
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How To Add Security To Your Offering
5/19/2017
One of the most dynamic components of our services offerings is security. Not only is it ever-changing, but there are countless variations and forms of protection we need to be aware of and be providing to our clients. When you then consider the number of software manufacturers in that security space, it can become overwhelming and confusing as to how to approach security for your clients.