MSP Industry Insights

  1. The Importance Of Female Leadership
    10/3/2018

    What percent of your MSP is female? How about those in leadership positions at your MSP? Despite what we know about the importance of gender diversity in the workplace, the numbers are typically still quite low.

  2. 10 Steps To Successfully Educate Your Clients’ End Users About Cybersecurity
    9/4/2018

    In the last year, phishing was involved in 93% of successful security breaches. But we shouldn’t point the finger at human error alone. Today’s phishing attacks can be pretty convincing. And, ultimately, we’re all in this together. What your clients really need is a solution that empowers end users to be a strong line of defense. They need cybersecurity awareness training.

  3. 10 Reasons MSP Clients Need A Layered Security Strategy To Stay Safe
    9/4/2018

    They say recognizing a problem is the first step in solving it. Whereas in the past many small to medium-sized businesses (SMBs) didn’t believe they had a cybersecurity problem, today many executives in those businesses know that hackers will focus their attention on and exploit them. Particularly if they don’t have adequate cybersecurity defenses in place. The rampant growth in ransomware and increasing volume and velocity of cyber-attacks has meant the “it won’t happen to me” mentality is at last being left behind.

  4. 10 Reasons MSP Success Relies Upon Multi-Vector Security Solutions
    9/4/2018

    “With 7.5 million new malware variants introduced each month,” organizations need to prepare for an all-out war on cyberattacks. Cyber threats are attacking users from multiple angles—or “vectors.” And what’s worse, their attacks can hit in multiple stages. As an MSP, you must leverage solutions that keep users and devices infectionfree across all endpoints. Unfortunately, two-thirds of MSPs are short on qualified IT professionals who can help them ramp up their security offerings. Thankfully, Webroot multi- vector protection can help.

  5. 7 Reasons Why Salespeople Fail And How They Can Win
    8/21/2018

    You’re trying to build a successful sales team at your MSP, but you’re not getting the results you want. Why not? The reality is, there’s a variety of factors that influence whether or not your salespeople can reach the goals you have set out for them. Are they investing in unqualified leads? Are they suffering from call reluctance? Whatever it might be, we’re here to dive into the reasons, their symptoms, and the remedy you can use to overcome these obstacles in your own MSP.

  6. How To Become A Documentation Evangelist
    8/21/2018

    Every MSP needs a documentation evangelist. If you’re trying to go from a culture with relatively minimal documentation maturity, to a culture where you’re leveraging documentation for competitive advantage in every way possible, you need someone to be the spiritual head of that endeavor. You need a documentation evangelist.

  7. Is The Tsunami Of On-Premise Mail Migrations Finally Over?
    8/15/2018

    Our company was one of the first IT service providers in our area to embrace the change from on-prem to cloud hosted email. It gave us a surprising advantage in the local market as prospects were itching to cut expenses and were already familiar with the concept of “the cloud” due to a tremendous amount of marketing around the subject.

  8. Running Fast, Effective Meetings In 4 Steps
    8/1/2018

    How about a quick show of virtual hands — who loves meetings? Immortalized in countless movies, poorly run meetings are the bane of anyone’s work day. Many meetings — even in small business — are boring, ineffective, and wasteful. The good news is we can fix this, together.

  9. Parsing The Distinction Between AI & Machine Learning
    7/31/2018

    AI and ML are not the same thing. Marketing campaigns and news articles oftentimes confuse people into thinking that they are—and my insistence on clarifying their nuance might be overkill—but I think it’s important to know the difference so you can understand how each can help make cybersecurity stronger.

  10. 3 Cyber Threats IT Providers Should Protect Against
    7/31/2018

    With cybercrime damages set to cost the world $6 trillion annually by 2021, a new bar has been set for cybersecurity teams across industries to defend their assets. This rings especially true for IT service providers, who are entrusted to keep their clients’ systems and IT environments safe from cybercriminals. These clients are typically small and medium-sized businesses (SMBs), which are now the primary target of cyberattacks. This presents a major opportunity for the managed service providers (MSPs) who serve them to emerge as the cybersecurity leaders their clients rely on to help them successfully navigate the threat landscape.