MSP Industry Insights

  1. Best Processes For Onboarding New Clients
    1/7/2019

    The onboarding process is your new client’s first true exposure to your firm’s support process. If done successfully, it cements a productive and profitable relationship. If done poorly, it makes your firm look disorganized and unprepared.

  2. What To Look For In A Documentation Solution
    12/3/2018

    Ok, so you know you need to improve your documentation. Now what? In order to figure out what solution is going to work best for you, start by taking the time to understand what you want in a solution, and why. Here’s some things to look out for.

  3. Managing The Risks Of Shadow IT
    11/14/2018

    You can’t securely manage what you don’t know exists. It’s the nature of shadow IT that you’re probably unaware of the extent to which your clients rely on unauthorized apps, devices or other technologies. Nonetheless, it’s this separation between the technology you audit and approve, and the tech that you likely don’t know about, that creates a dangerous vulnerability for cyber attacks to take place.

  4. Cracking Open The Home Services Vertical
    11/1/2018

    Home services companies have dispatchers who take calls and assign them, techs who service the calls, and support personnel who order parts, keep them stocked, and handle financials. Sounds familiar, right? These companies are also time sensitive and customer loyalty is thin. So, when selling to these businesses, keep in mind they don’t have the stickiness we do with our clients so there are some things you will need to cover with them and come to mutual understandings.

  5. Making Money With DNS Protection
    10/10/2018

    Take control of the internet and grow your bottom line.

  6. The Importance Of Female Leadership
    10/3/2018

    What percent of your MSP is female? How about those in leadership positions at your MSP? Despite what we know about the importance of gender diversity in the workplace, the numbers are typically still quite low.

  7. 10 Steps To Successfully Educate Your Clients’ End Users About Cybersecurity
    9/4/2018

    In the last year, phishing was involved in 93% of successful security breaches. But we shouldn’t point the finger at human error alone. Today’s phishing attacks can be pretty convincing. And, ultimately, we’re all in this together. What your clients really need is a solution that empowers end users to be a strong line of defense. They need cybersecurity awareness training.

  8. 10 Reasons MSP Clients Need A Layered Security Strategy To Stay Safe
    9/4/2018

    They say recognizing a problem is the first step in solving it. Whereas in the past many small to medium-sized businesses (SMBs) didn’t believe they had a cybersecurity problem, today many executives in those businesses know that hackers will focus their attention on and exploit them. Particularly if they don’t have adequate cybersecurity defenses in place. The rampant growth in ransomware and increasing volume and velocity of cyber-attacks has meant the “it won’t happen to me” mentality is at last being left behind.

  9. 10 Reasons MSP Success Relies Upon Multi-Vector Security Solutions
    9/4/2018

    “With 7.5 million new malware variants introduced each month,” organizations need to prepare for an all-out war on cyberattacks. Cyber threats are attacking users from multiple angles—or “vectors.” And what’s worse, their attacks can hit in multiple stages. As an MSP, you must leverage solutions that keep users and devices infectionfree across all endpoints. Unfortunately, two-thirds of MSPs are short on qualified IT professionals who can help them ramp up their security offerings. Thankfully, Webroot multi- vector protection can help.

  10. 7 Reasons Why Salespeople Fail And How They Can Win
    8/21/2018

    You’re trying to build a successful sales team at your MSP, but you’re not getting the results you want. Why not? The reality is, there’s a variety of factors that influence whether or not your salespeople can reach the goals you have set out for them. Are they investing in unqualified leads? Are they suffering from call reluctance? Whatever it might be, we’re here to dive into the reasons, their symptoms, and the remedy you can use to overcome these obstacles in your own MSP.